I am responsible for leading Brightfin’s vendor operations for wireless services. I craft and implement strategies to ensure cost-effectiveness, top-notch service delivery, and increased revenue growth through strong partnerships with our vendors. As a data-driven leader, I leverage analytics to identify areas for improvement and implement initiatives that optimize service delivery, cost efficiency, and service quality.

This dynamic environment allows me to utilize my expertise in vendor management, logistics, UEM, and bill payment processes to make a real impact. I lead and develop a team of Operations Analysts and functional coordinators, fostering a collaborative and successful work environment.

As a key player in the merger of MobiChord, Mobile Solutions, and Visage Mobile, I established the primary methodology for migrating customers onto the Brightfin SaaS telecom expense management (ITFM) platform. This accomplishment yielded significant efficiency gains and paved the way for a seamless integration.

Leveraging strong team leadership skills, I developed a team with no prior platform knowledge into a highly effective unit that successfully converted $640,000 in ARR within a mere six months. By seamlessly merging them with the existing implementation team, I ensured project continuity and smooth adoption.

My keen eye for process improvement led me to develop workarounds for duplicative processes in the new platform, saving the migration and implementation team hundreds of hours. This proactive approach exemplifies my commitment to streamlining operations and maximizing productivity.

To ensure a smooth transition with minimal service interruption, I rapidly acquired subject matter expertise in ServiceNow, allowing me to provide high-level guidance and mitigate potential compliance risks during the migration process.

Furthermore, I created transparent KPI dashboards tracking projected ARR conversion and lifecycle flow. This data-driven approach provided valuable insights into challenges and successes, facilitating effective decision-making throughout the migration journey.

Beyond empowering clients, I am passionate about knowledge sharing and upskilling teams. I have successfully opened up various teams to advanced Excel and Microsoft automation tools, reducing company person-hour overhead while ensuring continued compliance with SOC2 and ISO standards.

If you’re seeking a results-oriented and proactive individual to empower your team and exceed your goals, let’s connect!